Privacy Policy

Buddi AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI employees, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

This Privacy Policy applies to all information collected through our website, AI employees, and any related services, sales, marketing, or events (collectively, the "Services").

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

• Name, email address, phone number, and company name
• Billing information and payment details
• User credentials (usernames and passwords)
• Communication preferences
• Information provided when you contact us

Usage Data

We may also collect information about how you access and use our Services, including:

• IP address, browser type, device information
• Pages visited and features used
• Time spent on pages and interaction information
• Referring websites or sources
• Language preferences

AI Interaction Data

When you interact with our AI employees, we collect:

• Conversations and queries submitted to the AI
• Files and data shared with the AI
• Feedback provided about AI responses
• Custom instructions and preferences for AI behavior

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: To deliver the services you request, maintain and enhance our offerings, and develop new features and functionality.
• Personalization: To tailor our Services to your preferences and provide a personalized experience.
• Communication: To respond to your inquiries, provide customer support, and send important notices and updates.
• Marketing and Promotion: To send promotional materials, special offers, and information about new products or services (with your consent where required by law).
• Analytics and Research: To understand how users interact with our Services, conduct market research, and improve user experience.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

AI Training and Improvement

We may use your interactions with our AI employees to:

• Train and improve our AI models using your prompts and the results of those prompts
• Enhance response accuracy and relevance based on usage patterns
• Develop new AI capabilities and features through analysis of user interactions
• Improve the overall performance and effectiveness of our AI systems

Data Anonymization: When using your data for AI training purposes, we anonymize the information to remove personally identifiable details. However, please note that once your data has been used to train our AI models, it cannot be selectively removed from the trained models. The training process integrates data in a way that makes individual contributions indistinguishable and inseparable from the model itself.

Private Deployment Options: Buddi offers enterprise plans that include private deployment options where your data is not used by Buddi for AI model training or improvement purposes. If you have concerns about your data being used for AI training, please inquire about our private deployment options or contact us at privacy@buddi.ai to discuss opting out before your data is used for training.

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security practices
• Monitoring systems for potential security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position

When we no longer need to use your personal information, we will securely delete or anonymize it so that it can no longer be associated with you.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal information.
• Restriction: The right to request that we restrict the processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to our processing of your personal information.
• Withdrawal of Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us at privacy@buddi.ai. We will respond to your request within the timeframe required by applicable law.

We are based in the United States and may process, store, and transfer your personal information in countries with different data protection laws. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules.

When we transfer your personal information internationally, we implement appropriate safeguards in accordance with applicable law to ensure your information is protected.

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@buddi.ai, and we will take steps to delete such information.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions or concerns about this Privacy Policy or our data practices, please use the contact form below. We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.